CURRICULUM

Institute of Professional Banking offers
the below list of modules for banking course.

Module 1: Retail Banking

Overview of Banking & Finance
Finance & Accounting Fundamentals
RBI – Roles / Functions
Banking Structure & its functions
Concept of money and interests
Type of Customer

KYC/AML Guidelines
Documentation – CASA
NRE / NRO / EEFC & RFC Account
Cash Operations
Fund Transfer – RTGS/NEFT/IMPS/NACH
Clearing Operations & CTS

Third Party Products – Sale & Service
Account Services(Non-financial)
Customer Grievance Handling
Deliverable Management
ATM Operations
Lobby Management

Module 2: Regulatory Guidelines

Customer Service

BCSBI & Labour Law Compliance

Module 3: Banking Sales

Selling Skills

Relationship Management

KYC Guidelines

Cross Selling

Module 4: Risk Management

Preventive Vigilance

Document Verification Sites – PAN Card, Dl & Aaadhar

e-Surveillance & Data Capturing

Module 5: Digital Banking

Digital Banking Channels & Products

Branchless Banking

Marketing of Digital Banking Products

Payment Systems

Module 6: Professional Excellance

Communication Skills

Business Etiquettes

Mock Interviews, Group Discussion